Utah Tech Jobs - Latest Comments in Customer Experience? We Don’t Need No Stinking…

Re: Customer Experience? We Don’t Need No Stinking…

terri hanway — Wed, 12 Mar 2008 19:34:21 -0000

i worked as a customer service supervisor for kohls(k-holes) for 8 years resigning this december. the reason i left is because no one cares how the store looks,if you complain to management you will get anything you want,just mention a call to corporate.honestly the only time the store gets attention is when they are getting a "store visit" from the district manager.believe it or not the store managers get paid 100 thousand or more,the employees are overworked & not paid enough,yeah right "expect great things"but only if you don't shop at k-holes.

Re: Customer Experience? We Don’t Need No Stinking…

paulmcenany — Sun, 14 Jan 2007 23:37:22 -0000

Awesome! Thanks for digging it! And, Tim, Maybe you should just take over? Up for a move to Wisconsin?

Re: Customer Experience? We Don’t Need No Stinking…

Robert Merrill — Sun, 14 Jan 2007 20:11:18 -0000

oops. It was dugg already: here. I clicked and added my .02 kB

Re: Customer Experience? We Don’t Need No Stinking…

Robert Merrill — Sun, 14 Jan 2007 20:04:47 -0000

Hmm.

One day later, googling the word "kohls" comes up with Paul's original post at number seven, and references to it at 10 and 12. Near as I can tell, this hasn't even hit digg or netscape yet... hmmm....

Re: Customer Experience? We Don’t Need No Stinking…

Tim Jackson — Sat, 13 Jan 2007 18:43:03 -0000

Excellent post and great recap of the whole spiraling mess. It really does make you question the intelligence and brain power over at Kohl's. I mean, just a simple, "hey Paul, man what a mess you caught there. We know that things like this can lead to negative perceptions of our brand and we recognize it can happen in multiple stores, but Kohl's really does value our customers and we're committed to making things better. Pardon our mess while we clean up a little." Something like that would have been far more effective than the canned response Paul got. I know Paul would've given'em credit for at least recognizing that he wasn't a patron and was trying to help them fix their problem. Instead... bad.

Re: Customer Experience? We Don’t Need No Stinking…

paulmcenany — Sat, 13 Jan 2007 18:07:13 -0000

Well, Robert, I LOVE this post! By far the most comprehensive rundown. Just awesome!

Anyway, I've been keeping an eye on the search rankings, too. I suspect, after all the spiders do their business, that'll it'll begin to rank higher and higher in the next few days. I guess time will tell, but I don't think Kohl's will enjoy this black eye so high up in their search.

Thanks for posting about this, and I'll keep you up to date on whether or not I hear anymore from them.

One other thing, David over at the Brand Experience lab, picked up the story, and is the keynote speaker for the National Retail Federation conference in New York next week. Guess what example he'll be using? Hmmm...