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Too bad more people don't look online before they sign anything. Most of their search results are negative on the first page.
Here are my ideas:
Create a MySpace Page with the URL
www.myspace.com/APEXALARM and post warnings and from it link to your MyFace I mean Facebook group.
Leave comments on blogs who talk about the company and link to this post.
Write a negative review of APEX ALARM on CitySearch Utah.
apx security system isn't just in Utah of course.
Another blogger blogged about APX ALARM's amazing PR recovery: http://www.russpage.net/apx-alarm-shows-how-to-...
See if you can find them on Wikipedia and add links of news reports saying they scammed people.
At some point, after you do what you can (small claims court? Get Gephart?), let it go. Anger is bad for the soul, and your is good through and through.
I hated Orem Auto electric after the owner cussed me out. They told me to get my car there, knowing what was wrong, then said they wouldn't work on cars that weren't running.
-Janet
I think you ought to take a chance and simply sue them in small claims court. If you can document that things they told you to get you to sign were false, its called fraud in the inducement. Most judges can smell a contract which is overly one-sided and will do their best to come up with a fair solution.
Another option is to consider a class action suit if it appears that they engage in this conduct as a part of doing business.
He said he was "just checking in" and wanted "to be sure our service was going well".
We replied that it was good he called because we were having trouble with the service and trying to get it fixed.
"I thought that might be happening." he replied, which seemed a bit fishy at the time.
He promised to get someone to help us, and would call back. Needless to say, we're still in the same situation we're in.
summer-alarm-sales.blogspot.com
I hope everything works out, companies like that are easy in and hard as hell to get out. Seems almost like drugs!
Good luck!
It all sounded kind of fishy...didn't help that he spelled words like experience wrong. (experence)
The website looks very well designed, the company seems honorable-- until articles like this.
Thanks for this article! You are helping to reveal all the deceitful companies out there.
How low can they be to go after poor college kids??
I am in no way representing APX as a company on this matter, I just want to give you some insight on what might have happened
Your assigned technician could have screwed something up during install. There are specific procedures for dealing with DSL, VOIP, call waiting, ect. If the technician was not aware of one of these issues, the alarm could have been improperly installed. It really depends on what system you recieved. Was it a cell primary or a two way?
There is no way for us to know if your system is working or not. Any company for that matter cannot find out if your phone line is connected properly all the time. The way an alarm system works is like an automated phone. When a sensor is triggered it calls the monitoring company. Thats when they return the call, or come across the two way. It is illegal for them to monitor or call your system if it is not set off first. That is why the tech should have told you to test the system monthly. I apologize if he failed to do so. To test the system simply set it off and see if someone calls your home or comes across the two way. There is no charge for the procedure. Just tell them your code and your can sleep safely.
If you changed your phone line to a different service or added a service to your phone line, (DSL, VOIP, ect) then your system would not function properly and a tech would have to add or change the setup/equipment of your system.
Aside from a few possible technical errors - for the system to have been called in by the tech, it had to be working during the day of the install if it was a two way you would have heard someone come across the speakerphone. If it was a cell system they would have called the house.
During this time is when the system is activated and your home is being monitored on a temporary basis untill the paperwork is filed.
That brings us to the sales rep.
If the salesrep has a paperwork issue he is notified within a week of turning in the paperwork. The paperwork will be rejected if there are ANY errors. i.e. -If there was a mistake and the rep crossed something out without having you initial it it will be sent back to him.
He has about a month to figure things out and file acceptable paperwork. He probably knew of a problem and dreaded calling you and put it off untill he finally called you and said "I had an idea that you where having a problem." By this point if there was a paperwork issue for this long your account could have been marked as a cancel and your home would have been disconnected from monitoring. Your salesrep knew this he was just avoiding the problem.
As for your demands on receiving something in writing about crediting your account, it would never happen. I would even go as far to say that almost every monthly service/utility company would not go through the trouble of sending you something in writing about crediting your account. Especially if your account was past due by this time. It simply does not make good business sense to go through negotiating a deal with someone that is past due and wanting credit. Like I said there is no way for them to know that your house wasn't being monitored. People call in all the time trying to get a break on there monitoring by making claims such as these. ( I am not saying that you are lying about your system not working I believe you!)
Anyway I am probably not making much sense by now and again I apologize for my spelling and gramatical errors.
I admit that we screwed up by not having a tech out there right away to make it right. I admit that not everyone sales rep in this company uses completely ethical sales tactics. All I can say is that we are trained to be ethical and honest. It is up to the rep to choose to act that way. Every sales company has its sleaze balls.
That said, from what I know it is always easier to deal with a company and demand things when you are paying your bill. If you where $170 behind you have to look at it from our perspective. It looks as though you are trying to get a free ride. I know that we work with people on negotiating bills, but not if you are past due and wanting an additional 6 months credit.
We installed over 120,000 accounts as a whole last year and our company has one of the lowest cancelation rates in the business. I have personally signed up over 200 new accounts and have had maybe 2 problems such as yours. It is not how we do business.
Yeah, after they waited around past thirty days they would be happy to come by....AND CHARGE FOR A SERVICE CALL ON SOMETHING THAT NEVER WORKED!!!!
I've had scores of friends over the years work for this company, and it is a rare day that it was a positive experience for them. It's always sad to see scummy organizations, like APEX, worm their way into your home!
I live in Ohio and right now Ohio is forming a Do Not Knock awareness for people that are going door to door to sell anything. these companies will be fined $500. every time they knock on one of these doors listed. This prevents crooks from gaining entry into our homes. Just like the Do not call list.
This is a copy of one of the emails I sent to APX to Lyndsay............
No. I wish you would just come and take this out, I am sorry I ever opened my door to your salesman. It has been a pain every time it makes noise and wakes me up.
I don't need this aggravation in my life. I did get online, and saw a lot of the same complaints. I will not do this again.
I no longer want this alarm in my home.
Yeah,like i was born yesterday.
Good thing i was at home,because he came through my back gate ready.
He said that he had spoken to my husband,and that he said that it was okay to go ahead and install the chip.They were a division of Honeywell. He argued with me right away when i refused to let him talk about his product.
I ordered him off my property right away.
This is the second time that i have had to order APX away from my property.
I'm in retail management,and the guy was trying to pull a fast one.
The next time they show up here,
I'm calling the police department.
Now, there is nothing wrong with competition in the world, but dishonestly kills me and the other good companies out there. These college guys come to people homes who already have an existing system and tell the customer how their system sucks and is inadequate and how they need to do an upgrade. The scare tactic is that customers phone lines are going to get cut and their system is completely useless. Yes, it is possible for a phoneline to get cut, but when I ask customers have their line ever been cut, 98% say it never has. These little liars fail to understand that major companies have backup systems as well for their customers in their homes in case their lines do get cut. Also, last summer these cellback-ups were analog and I don't even know if they have switched to digital as of yet b/c if it is analog, completely useless b/c the towers don't support them anymore.
For all of those out there, HONEYWELL doesn't sell directly to consumers and they really push the name and some people think they have Honeywell monitoring for them. That is not true.
I say beware of these guys because they are charging too much for a security system anyways at about $45 per month for a 5yr contract. Yes, 5 years.
One of their salesmen talked to me last night and, I must admit, I was leaning towards going with it. I told him I could not give him a definite answer until today. He's to call me later, and he's going to get a 'thanx, but no thanx'.
Too bad not everyone can check things out online before jumping at what sounds like a good deal.
I must tell you of my experience with APX Alarm - it is definitely not an unique experience according to the many negative comments on the web.
Friday June 13, 2008 7:25 PM
Dustin Udall knocked on my door. He was a clean cut college aged kid wearing a blue APX Alarm logo shirt and shorts, showing an ID clipped to his belt. He had business cards. He looked official and upstanding. That's about as far as I can go with positive feedback.
The following dialogue may not be verbatim, but it's close to what I remember and it will give important facts on why I don't (and you shouldn't) ever want service from APX Alarm.
Dustin: Hi, my name is Dustin from APX Alarm.
Me: Hi. (wondering why I even opened the door)
Dustin: I see you have an Alliance Protection sticker in your window.
Me: Yes, I have an active monitoring service with Alliance that I am happy with.
Dustin: Do you have VOIP? Because if a burglar were to cut your phone lines, your alarm will not work. (typical scare tactic)
Me: (knowing the previous comment was a scare tactic) Yes, I have Time Warner Cable's package with phone, cable, and web. I also realize that if my phone lines were cut ( I'd like to see statistics on burglaries where this actually happens), my alarm may not call the monitoring company, but it will still activate the audible alert.
Dustin: Well, what I can do for you will help you out in that situation. I'm the Director of Advertising, and we're looking for customers to help us out in this neighborhood. Do you know your neighbors, Paul and Sally, who live just around the corner?, they've already agreed to use the service I'm about to tell you about. We will install a new keypad and an analog cell phone system that will call APX alarm in the event that your phone line is cut, and we'll do it for free, all you have to do is display a lighted sign in your front yard as advertising for us. Then we can send out sales team around to your neighbors and they'll see that you have our service already. Most people go with a familiar alarm company.
Me: That sounds interesting, what's the catch?
Dustin: You have to display the sign and agree to our monitoring service for three years.
Me: I'm under contract with Alliance until September.
Dustin: That's ok, we'll buy out your contract.
Me: Alright. Come in, let me look at your paperwork. (big mistake on my part)
He proceeds to fill me on some details, (monthly monitoring service at $44.99 per month for 36 months) writes up the contract and then gets somebody on the phone to verify information I gave him. After very carefully reading the cancellation clause of the contract, I signed the agreement. Paperwork complete. At this point I am very hesitant to do anything more, but I did.
Dustin: I have two technicians right around the corner finishing up Paul and Sally's installation. They can be here in a few minutes.
Me: It's really not a good time for me, I need to bathe my one year old daughter and put her to bed. Can we do this on Monday?
Dustin: No, we're only in the area this week.
Me: (reluctant, but) ok, fine. What about the contract buyout with Alliance?
Dustin: I don't have a company check. (he reaches into his wallet and pulls out $80) Will this cover it?
Me: Not really, I have at least three months left at $32.99.
Dustin: That's all I have, are you sure?
Me: ok (I reluctantly take the cash)
Dustin calls his technicians (who are at my door in what seems like 10 seconds) . They (two clean cut college aged kids wearing blue APX Alarm logo shirts and shorts) looked official and upstanding. They were wearing tool belts and brought 5 gallon pails with tools and equipment. I held them up at my front door to ask a few more technical questions then reluctantly let them into my house and showed them the wiring box, they began tearing apart the wiring of my existing system to begin their installation. Dustin leaves.
Then, I log on and search the web "APX Alarm scam" HOLY CRAP!!!! I was alarmed (no pun intended) at the amount of negative comments on various websites about this whole ordeal. Just google "APX alarm" with or without "scam" and you'll see what I mean. Did I say HOLY CRAP!!!!
After reading a posted comment, I decided enough was enough and called Dustin.
Dustin: Hello
Me: Hi Dustin, I did a google search on APX Alarm and I see tons of negative information about your company. What's the deal?
Dustin: Are you sure you didn't search APEX Alarm? I've heard of them before.
Me: No, I searched APX Alarm. I can type. I need your guys to stop installation and put my system back together.
Dustin: Ok fine - I'll stop by and get my $80 back.
Me: Please hurry.
Dustin: ok bye.
I went over to the technicians and told them to stop and put my system back together. The cancellation clause of the contract states the agreement will not be binding unless 1) it is signed by a APX supervisor or 2) they start the monitoring service.
One of their phones rings - It must have been Dustin. "Hello. yeah. ok. ok. bye."
After about an hour of them fumbling around with the wiring, one of the technicians (I think his name was Johnny) said he couldn't get it back together, but APX Alarm would cover the costs for Alliance to repair it. I really hope this happens. I've yet to get confirmation of this.
After they all left, I did more research.
There was no Paul or Sally in my neighborhood (I searched the surrounding blocks, no APX Alarm signs anywhere to be found) Paul and Sally, huh? right.
$44.99 per month over a 36 month period will more than cover the costs of the "free" equipment they would have installed. Nothing is free!!
Dustin was from Arizona, Johnny was from Minnesota, and the other technician was from the midwest somewhere. Company stability?
No company check to buy out existing contract? Offered me cash? Cash IS king, but come on.
Offer not available except for right then? Typical example of bad deal.
These are all red flags I should have caught on to earlier, but I didn't until the various websites opened my eyes. I wanted the technology. I wanted it now. Instant gratification.
I just hope I can get my system back to working condition without cost.
Bottom Line: Don't sign an agreement with APX unless you get the free equipment and the monthly monitoring is under $35 per month for 36 months. Even then, I'd be hesitant.
I worry most about the people who will become victims because their "feel good" security systems are not real security. If we as consumers know this, doesn't the BURGLAR know this too? Be wary of anyone telling you that a double-sticky door sensor and motion detector will protect anything against anyone. I have yet to meet an installer or salesperson who is properly licensed according to Utah law. Yet they continue to do business.
Thanks for letting me vent. It infuriates me that good people continue to fall prey to these tactics. Before you buy, call around. Become informed. For heavens sake, if nothing else, email ME luann.riding@tsgwatchdog.com. I'll at least answer your questions honestly!
I've been feeling slightly abused since purchasing my APX security system this evening. The salesman came while I was in the midst of showing my home to a couple who did state a desire to have the added security. After the couple left, the salesman, who was indeed charming, gave his pitch. He knew my intent was to sell the home, but led me to believe initially that the products were free only as a promotion, as if to imply that it was the "deal for today, take it now, while you still have the opportunity. " Considering the prospect of profitability in the sale of my home by having a new security system, and knowing the potential buyer had expressed interest, I was easily coaxed. The plan seemed simple, a nominal monthly fee, and no upfront cost, as the installation fee was waved (showing generosity). He stated I could take the system with me in the event of moving (and pay the installation fee then), or transfer the plan to the new owners,provided they would agree to pay the the monthly fee. He made a phone call after having me sign paperwork (which I didn't read as thoroughly as I would usually). While on the phone he locked in the rate for sixty months and acted as though he'd done me a favor by making it impossible to have a rate change. I then probed him about cancelling the plan, in the event of unforseen financial difficulty. Only then was it explained that I had been locked in to a sixty month contract. Worse yet, that I was now obligated to pay the entire amount should I intend to cancell AT ANY POINT. I was astonished, and I considerately explained that the young man had mislead me. Luckily, he did conceed he'd not explained that portion well enough, and he was able to get the contract shortened to 36 months, ($300 profit from the retail amount of the 8 point gadgets.) Within only about twenty minutes, three other young men were on the scene, making generous holes in the walls to place their product. All the fellows seemed rather young and inexperienced, and all stated they'd hailed from varied locations like Utah, Florida, California and Calgary in Canada. It seemed a bit "off", but I played nice. They joked that other customers wondered if they were ex-convicts- it was a bit uncomfortable. Also, they really didn't take the time to explain how to work the new contol panel, they just said everything was in the manual, and they expected me to clean up the leftover debris. Further, the young man who defaced the trim on my back door, didn't bother locking it afterward. So it's now almost 1am, and I'm awake with lights on about me, and still debating the four gentlemen's validity. In the fine print I'd neglected to read when I should have, it indicates I do have three business days to cancell. It's funny, they're really concerned about the condition of their gadgets, but nowhere is there any regard for my property and the fact that my walls and door jams have been damaged. This salesman must have known I wanted to get out of the agreement. He dated the cancellation paperwork with last Monday's date. After reading your posted note, I am really going to consider purchasing lots of paint and spackle, to conceal my mistake. Also, a nice watchdog, a better alarm choice, to keep the salesmen out!!!!
In a time of housing crisis where selling a home is harder in most states than it ever has been, this smacks of predatory!
Furthermore, in the other comments, I am seeing an incredible trend:
1) DEALS/FAVORS: When we bought our system it was the same way. For us, it was that they would get a bonus if they installed "one more system tonight".
2) It seems there are always "installers" waiting right around the corner.
4) Tricky things concerning the lock-ins and then the after-the-fact, so-you-don't-cancel-right-now "discounts" though you're still spending more money than you were before they showed up
5) Nobody ever gets a chance to read the ENTIRE contract... they're too smooth.
6) They never fully explain how to use the system. Its always "in the manual"
A few things I have learned, btw:
- YOU, by the way, not APX is responsible for making sure the system you're paying $30-$50/month for works.
- THEY make no claims to actually CALL 911 for you in an emergency. Cleverly worded, the contract says they will make every effort... but its clear that they can't be sued if someone actually violates your home's security.
Finally, I need to comment:
IF THAT AGENT FUDGED YOUR CANCELLATION DATE ***SO YOU CAN'T CANCEL***, YOU SHOULD CALL AN ATTORNEY, TODAY
Thanx
Bottom line: his sales pitch was VERBATIM everything i've just read here, and any company that employs drones like that is one that I do not trust.
Thanks to everyone for posting your experiences; you just saved me a lot of time and heaaches. Thank you.
Thanx and watch out!
I have sent a certified letter cancelling the service as per the notice of cancellation policy stating that we have three days to cancel without any penalty or obligation.
Has anyone tried within the three day cancellation policy, to cancel? If so, with what results??
I felt in my gut something was wrong.. I should have listened. Never again!
This is what I posted on ripoffreport.com last Monday June 18th. I signed contract on June 13th (Friday the 13th of all days) I've actually called twice since then confirming cancellation.
I was successful in cancelling our contract in three business days, here's what I did:
1) signed the cancellation (Item #5) of the agreement
2) pdf'd it and e-mailed to customer support
3) faxed it twice to different numbers
4) sent original via FedEx overnight
I doubt that all of this was necessary, but after reading all these posts, I couldn't afford to take any chances. For any other consumer out there, I would recommend doing no less that what I did, you cannot take chances or make assumptions with this company.
I called today - dude told me account was indeed cancelled, so I'm off the hook. THANK YOU!!
One more question, does anyone know if they actually come back to reclaim the system they installed? Or do they just leave it?
Its funny because i have made 6 digits off suckers like you in 4 months
there was a apx guy that came the other day and we thought it was safe and my mom signed the dotted line BUT i felt weird about it and googled them and saw SCAMS and RIPOFFS about the company and i started screaming to call and cancel before the techs came and i called the guy i think his name was a fake as it lead directly to his voicemail w/ a different caller id name yaaa. i was pissed. but he gave us all the original forms and stuff and told us to just send in the notice of cancellation slip. i scanned it and sent it to their e-mail 11 times and we went out to buy a fax machine but i did it wrong but went to fax it at a fax store. and we mailed it so they'll get it in a day. will this work?!?! we gave them noooooo info on billing other than to just send a monthly bill. but i called them to ask questions but now i can't get through their call waiting line. do they screen the calls too? how will i know if it's cancelled?? should i be worried?? we didn't get the system installed and the guy i talked to on the phone said i shouldn't have to worry as it doesn't bind us to the contract but to send in the cancellation notice and what threw me off is that they can't verify the e-mails since their e-mail staff weren't in til monday. wtf? but it's such a shady business and we never accept door-to-door but they sure are smooth! please reply soon!! i'm gonna go send some more of the cancellation copies now. thanks and sorry for being lengthy.
i sent in mulitple copies via fax from home and at the store and mailed it where they get it within a day and e-mailed it. lol. i had a feeling they were screening but the sales people i talked to before seemed real nice. i hope it'll get cancelled and i saved everything. i don't think they can do much as to we never gave them any info on payment and never had it installed. and another question, how long does it take for them to get the fax?? and i heard someone say they faxed it to different numbers? could you put the numbers up here? and i wish my neighbors could've listened to me though. they're fairly old where they still believe in the good of all people...but thanks again for the info!!
Your freindly neighbourhood ex-employee.
I am in the process of getting my 87 year old
father who suffers from dimentia out of their contract. He has had the unit for a year and never realized that it had to be "armed" and "disarmed" ----- power light was on so thought it was working.
A couple of weeks ago I attended my grandmother's funeral. As we had lunch the great grandchildren got on the topic of what they were doing for work for the summer. It turns out that one of my cousin's sons worked for APX last summer. He made great money but decided to sell pest control this summer instead. He felt uncomfortable about misleading sales pitches he was encouraged to use.
Hard work is a great thing. Selling a legit product honestly is even better. Maybe hubby should work for a company with a little better reputation.
All of this "new technology" you claim is ludacris. Your darn keypad looks like Brink's old pad that was in used in the mid 1980's. For that great "two way" speaker, Protection One had it over 10 years ago and it is not new whatsoever. And people, these people can't hear a thief in your house as they claim to. Come on, what thief is going to talk to someone or let the world be known that they are breaking in their house. OOPS, I forget, the darn siren is on the keypad in the first place so the operator can't hear anything period because the siren is blasting.
And believe me when I say, they have soooo many scare tactics, its not even funny. I know because right before we went out, everyday, my manager would tell the whole office to use these scare tactics until it got you in the house.
APX SUX BALLLLZZZ!!!!
P.S. Nicole is right, apx's equipment is just as "new" as Brinks, ADT, Protection One, or any other company out there.
Maryland A.G. probes complaints about home alarm sales
HAGERSTOWN, Md. (AP) -- The Maryland attorney general's office says it is investigating complaints of aggressive sales tactics for home alarm systems in the Hagerstown area.
A spokeswoman tells The (Hagerstown) Herald-Mail the agency is investigating two complaints about representatives from Apx Alarm Security Systems of Provo, Utah.
One complaint was from a Hagerstown woman who says an Apx salesman refused to leave her home until she signed a five-year contract worth $2,300. She says Apx then refused her request to cancel the deal.
Washington County Sheriff Douglas Mullendore says others have complained that Apx salesmen entered their homes uninvited.
The company hasn't immediately responded to inquiries from the newspaper and The Associated Press.
(Copyright 2008 by The Associated Press. All Rights Reserved.)
We'll see if you guys are even around in 10 years b/c at this rate, I surely doubt it. When the crappy wireless equipment dies in about 1-2 years, I wonder if you are going to go door to door to repair the systems? Naw, I doubt it.
The truth hurts doesn't it. But I don't totally blame you because I doubt if you put a gun up to someones head to make them sign a ridiculous 3-5 year contract for approx $45 a month when the more notable companies only charge about $30 a month for just a 3 year contract.
Face it buddy, both you and I know that wireless does suck overall b/c of the simple fact it is ran by batteries and is prone to service issues...PEOPLE IT IS NOT AN UPGRADE AS THESE KIDS CLAIM!!! I guess if your van drops you off in the Northern part of the country, you sell the wireless motion detector for a detached garage as well don't you? Knowing that it is going to send false signals in the winter because of the extreme cold weather. But hey, you tend to trick the poor people and elderly people anyways and they believe your lies.
If you want a security system, please look around with different companies and don't fly with a kid who has only probably worked for the company for 3 months who takes his/her money every summer and runs.
Wireless components are an industry wide problem with serious issues with false alarms (come on man, how many dropped calls on your cellphone do you have versus your landline phone? hmmm, probably 50 to 0) and the good companies (ADT and Brinks) only tend to install wireless if there is no other possible way to install hard wired components.
But, and this is my MAJOR concern, everyday Joe Customer gets a very skewed picture of burglar alarm companies because of all the misinformation thrown out into the marketplace by untrained, numbers-driven sales people posing as "specialists" in a field where knowledge, training and expertise are VITAL.
For example: hard-wired vs. wireless -- Listen up kids, nothing Nothing NOTHING is as good as hard-wired. Wireless devices are sold because hard-wired is not possible or the installer will not take the time to run wires. Smoke detectors (wireless or not) don't belong in garages. Too much heat (the solder chip melts at 135 degrees), too much cold (frost), and too much particulate matter from exhaust or dust. Heat detectors are the only device that belongs in a garage.
All in all, quit arguing about things that don't matter and talk about what does -- alarm companies sell one thing and one thing ONLY -- peace of mind. Does the alarm company you are considering give you correct and adequate information so that you as a customer can make an educated decision and walk away with peace of mind? If you are considering APX and the answer to that question is yes, then go for it. It takes all kinds to build a freeway.
You guys want to be like ADT by having a similar yard sign and you want to be like Brinks with "saying" that you are recommended for J.D. Power and Associates golden award for Customer Service (too bad saying you want the award, doesn't give you the award).
ADT and Brinks pretty much have a mutual respect for each other and that is why they have been around (and very successful) for the longest time.
on 6/9/8 a middle aged couple from Canada...Brian and Vera Wood came to my home...hubby and i had been interested in a system so we listened and signed they were here till 11pm installing all but the fire alarm which would be installed the next day HA! after 3 days I called and was given an appt for a week later during the window of the appt they called to reschedule for 5 weeks later. then the fee went up 10$ and was taken out 10 days b4 the agreed date the lovely customer service guy said its in the contract that there could be more taxes free month service reduction of fee by salesman then the permit papers come...not a word had been said by salesman about permitting so another month free still unable to arm system they wont send correct paperwork and tell me only way out ius to get someone to take over contract or pay it out no service has been provided class action should be the way to go
but BBB and state attorney will be where I start
This is the biggest problem with Alarm sales, especially APX. There is no Early Termination Clause. You have to pay it all or go to collections. With anything else that involves a consumer contract, there is an early termination, think cell phones and the $200. People actually go buy those, but alarms come to your door and weren't even thinking about getting it. It's not fair and not right. Yeah, you have 3 days. The companies wouldn't even give the 3 days if the government didn't make them! You have 3 days to decide if you want something or not for the next 1825 days. Doesn't make sense and it's not going to fly for too long. You can't keep going with business practices like that.
Friends come and go, but enemies pile up. The pile is growing for APX
My credit card company gives me what I pay them for. APX didn't. They did cancel my contract and make everything good, but not before I put this blog-post up, Anderson, Crenshaw And Associates harassed and verbally abused me and my family, and my credit rating took a beating.
That's why it is still here.
BUYER BEWARE -- AND KICK THEM OUT OF YOUR HOUSE BEFORE THEY GET A CHANCE TO SPREAD MORE FALSE INFORMATION.
And you who work for APX --shame on you for using such incidious deceit to make money. That "poor family" you ran into who was "ripped off" was probably one of your sales.
It's so funny how you guys go saying how other alarms suck and you put a dumb ass, one point system in the home meaning that the siren, panel box, receiver are all in the keypad. All an intruder has to do is to tear down the keypad and it is over. I sure wish the public were a little more informed about some of this.
Come on, you say your operators can hear if someone is breaking in your home? Get real, the darn siren is going off. Your operators can't hear anything and they have to turn off the siren to even talk to you through the stupid keypad. Who runs to the keypad if they think someone is breaking in. Umm, no one.
Yes, Brinks and ADt has had Cellbackup for over 10 years. Get your facts right before assuming everything.
Brinks and ADT isn't dumb enough to install the cell unit with everything else like you idiots so that is why you haven't seen it. Just pull the keypad down and "walla", all gone. Also, the the two have more of a selected base and doesn't sign everyone up who says yes to a system.
Let's be real, the police don't take alarms overly serious and many people don't want to waste the extra money on such a unit whereas the PD will come 30 minutes later anyways. I must say, you lie and deceive yourselves to getting people to pay $50 a month for a system that the police isn't going take any more serious than John Does local company at $10 a month.
Sad Sad Sad... You people are pathetic.
The way you all run and install that crappy wireless systems in an hour says enough about the non quality.
WOW, GREAT FOR YOU TO ADMIT THAT APX SYSTEMS SUCK. LOL LIKE WE DIDN'T ALREADY KNOW THAT!!!
http://www.jdpower.com/corporate/news/releases/...
I have an alarm from APX and it has been awesome. I think that some of you are the cause of these problems by your awful attitudes. I called customer service and they were nothing but respectful and helpful... the same is true with the salesman and technician. They are just ambitious college students trying to make a buck. Oh, and I have actually stayed in touch with the salesman and the other day i inquired about some of the stuff that has been posted. APX actually does offer a internship program. These kids aren't out there lying. It's alarm sales... simple as that. Do you want one or not?? Lighten up people...
First, your system may be disabled by knocking the panel from the wall. The phone connection and the power supply are most likely within inches of each other, and inches of the main panel. Disconnect that phone line or disable the panel by opening it and pulling off the ribbon cable (a five second task) and you have NO security. Cell back built in? Not secure again because of accessibility. Don't trust your life to a cell phone. Had any dropped calls lately?
If the burglar is smart (and they mostly are) they will break into a door with an entry delay and disable your panel before an alarm even occurs. Try it yourself. You'll see if I'm not right.
Next, I would be willing to venture that your salesman and installer were NOT licensed under State laws. I know this because they come to me for a job when they get fed up with APX. One told me that APX (and clones) don't require licenses because they don't keep employees long enough to make it profitable. Your system was probably installed by amatures who have no idea what security really should be, only what they've been told by their "trainers." Those young people can be sincerely, and sincerely wrong.
Finally -- just remember when you arm your system and go to sleep at night, your security is dependent upon a piece of double sticky tape. JD Powers and Associates doesn't certify the quality of your security, only the politeness of the telephone rep.
Good luck in the future.
PS -- Add up the cost of your system and your monitoring, and you'll find you most likely will pay thousands of dollars for your "feel good" security.
Please continue the conversation there, and please be nice to eachother.